ITIL(R) 4 Leader: Digital and IT Strategy

As part of the ITIL Strategic Leader pathway, the ITIL 4 Leader: Digital and IT Strategy course leverages the ITIL framework to help organisations create a digital vision and shape IT and business strategies. It addresses service management challenges and maximises the value derived from modern technology. This course is valuable for leaders across organisations, including directors, department heads, and aspiring C-suite professionals.

Topics include:

• ITIL Guiding Principles in Digital and IT Strategy decisions and activities

• Leveraging digital strategy to react to digital disruption

• Relationship between key concepts of Digital and IT Strategy and the Service Value System

• Organisational uses of Digital and IT Strategy to remain viable in environments disrupted by technology

• Strategic approaches to achieve operational excellence

• Risks and opportunities of Digital and IT Strategy

• Steps and techniques to deliver, implement and advocate a Digital and IT Strategy

• Case study assessment

Key Benefits:

Flexible Learning Options:

This course is delivered over three days. Learners have the option to attend either a continuous three-day block or one day per week over a three-week period.

Intensive 3-Day Block: Ideal for those who prefer an immersive and concentrated learning experience. This option allows learners to dive deep into strategic concepts and apply their learning in a focused timeframe.

Extended Format (one day per week, over three weeks): Perfect for individuals who prefer a paced approach, offering the opportunity to absorb and reflect on the material over time. This format provides ample time for preparation between sessions and ensures a thorough understanding of strategic principles.

Comprehensive Content:

The course covers essential aspects of digital and IT strategy, equipping learners with the knowledge to influence strategic business decisions and drive organizational change.

Practical Assignments:

Learners engage in mandatory in-course assessed assignments*, distributed across the three days. This hands-on approach ensures practical application of concepts learned, enhancing real-world strategic skills.

Adaptability to Schedules:

With both delivery methods available, learners can choose the option that best fits their personal and professional schedules, ensuring optimal learning conditions.

* Please note that assignments are completed during your own time, between course sessions. Keep this in mind if you choose to attend the intensive 3-day block.

This course will provide you with the skills and knowledge to:

• Align and manage your enterprise, IT, and digital strategies, using ITIL 4 concepts
• Explore the use of the ITIL 4 framework to support an organisation’s digital transformation journey
• Respond to digital disruption by reshaping corporate strategy and adapting business and operating models
• Understand how internal and external factors influence a digital vision and strategy
• Encourage a culture that is more agile, resilient, lean and continuously improving
• Helps aspiring organisations and practitioners understand where to focus when combating competition and where to make digital investment

An ITIL® 4 or ITIL® v3 Foundation certificate is mandatory.

As part of preparing the delegates for the intensive nature of this learning programme you will be provided with pre-course work prior to attending the first day via myQA. It is CRUCIAL to the success of the overall learning experience that delegates will have read and studied the associated PeopleCert case study and other pre-course reading PRIOR to attending the first day of the learning programme.

If you have not received your pre-course work within one week of the start of your learning programme, please contact your Account Manager or info@qa.com.

We highly advise that delegates should have acquired the ITIL 4 Managing Professional designation before booking onto this programme. This recommendation stems from the extensive strategic content covered in the course.

Module 1: Course Intro

Module 2: What is Digital and IT Strategy

Module 3: What is the Vision?

Module 4: Strategic analysis and assessment

Module 5: Strategic planning and approaches

Module 6: Strategic measurement and review

Module 7: Digital leadership and managing innovation

Module 8: Managing strategic risk

Module 9: Digital and IT Strategy summary

Assessment

Assignments are a crucial element of the learning programme and are designed to allow delegates to demonstrate they have grasped the key digital and IT strategy principles and that they can apply them to the associated AXELOS issued case study, which will be supplied to delegates as part of the pre-course work so enabling a smooth start to the first day of the learning programme.

The group assignments will be assessed and marked throughout the learning programme and passing these with a minimum score of 30 out of 40 is required prior to delegates taking the associated ‘closed book’ examination.

Delegates will receive notification of their in-course assignment results within 2 business days of completing the learning program. Upon passing, they can schedule the 30-question multiple-choice exam, requiring a score of 21 or higher for success. Successful completion of both the assignments and the exam leads to the awarding of the ITIL 4 Leader: Digital and IT Strategy certification.

PeopleCert exams take place remotely via PeopleCert Online Proctoring, and the afternoon of the last day of your course will continue with your learning until approximately 4.00pm. When booking your exam please ensure that it is for a time after the course has concluded and you have had confirmation that your assignment has passed. You may need to download special software such as ExamShield – your trainer will offer you guidance.

Reasonable Adjustments Policy

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details and how to apply can be found here www.qa.com/axelosexams. At least two weeks' notice will be required for processing this request.

Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the policy. QA Exam Administration can be contacted by email exam.admin@qa.com or by phone +44(0) 1793 696162.