ITIL® 4 Strategist: Direct, Plan & Improve (DPI) eLearning

• ITIL Students: Those on the path to achieving the prestigious ‘ITIL Master’ level. 

• Exam Candidates: Individuals preparing to succeed in the ITIL 4 Strategist: Direct, Plan & Improve (DPI) exam. 

• Professionals in Management and Design: Continuous improvement managers, change managers, IT operations managers, enterprise architects, service designers, risk managers, compliance managers, and cloud systems engineers. 

• Organizations: Entities aiming to integrate ITIL DPI best practices to enhance their strategic and operational capabilities. 

• Career-focused Managers: Managers aiming to expand their qu

• Strategic Planning and Improvement: Understand methods for effectively planning, reviewing, and enhancing IT services and products. 

• Governance and Change Management: Gain skills to manage organizational change and align with Governance, Risk, and Compliance (GRC) frameworks. 

• Fostering a Learning Environment: Learn strategies to create an IT organization that continuously learns and improves. 

• Real-World Application: Apply the concepts learned in the course to real-world organizational challenges. 

• Enhancing IT Practices: Acquire practical skills essential for directing, planning, and improving IT practices within an organization. 

• Utilizing Lean and Agile: Explore how Lean and Agile methodologies can be implemented to benefit organizational practices. 

• Exam Preparation: Equip yourself with all the necessary knowledge and resources to pass the official ITIL 4 DPI exam. 

This course is designed to prepare students to sit and pass the ‘ITIL Specialist: Direct, Plan & Improve’ examination. In order to sit the exam, students must satisfy one of the following criteria:

• ITIL® 4 Foundation

Why take this course? 

• GEL has been recognized as a 'Market Leader' in ITIL training by the independent authority, Course Conductor.  

• This course includes frequent knowledge assessments to enhance learning retention and provides a practice exam simulator to assist students in preparing for the ITIL DPI exam. 

• The course boasts interactive presentations, video tutorials led by instructors, and various resources developed with the expertise of seasoned ITIL professionals.  

• Every student receives a complimentary exam voucher (terms and conditions apply).  

• This ITIL® 4 Strategist: Direct, Plan & Improve course is accredited by PeopleCert. 

Syllabus Information 

An Overview of ITIL 4 Strategist: DPI  

This introductory segment welcomes students to the course, detailing its structure and the expected learning outcomes. 

Module 1: Concepts of Direct, Plan, and Improve  

In this module, students explore fundamental concepts related to 'Direct, Plan, and Improve', focusing on differentiating essential terms such as 'vision', 'mission', 'methods', 'operating model', and 'scope of control'. 

Discussion extends to the management of planning across various levels, incorporating aspects of governance, compliance, and management. 

The module concludes by examining the concepts of value, outcomes, costs, and risks, and their interrelation with strategic direction, planning, and improvement efforts. 

Module 2: Implementing Direction and Planning  

This module details the elements requiring direction and planning, employing key principles and methods for effective implementation. By its conclusion, students will understand how to distribute goals and requirements, formulate effective policies, and set adequate controls without overregulation. This knowledge enables placing decision-making powers at appropriate organizational levels. 

Module 3: Principles and Methods of GRC  

This module delves into Governance, Risk, and Compliance (GRC) and their associated principles and methods. 

Students will be equipped with knowledge on the purpose and integration of GRC within ITIL 4's Service Value System (SVS) and understand risk management and governance’s impact on DPI. 

Module 4: Driving Continual Improvement  

Focusing on continual improvement, this module discusses the methods and principles for fostering enhancements across various initiatives. 

By module's end, students will grasp improving the SVS, embedding continual improvement processes, and utilizing assessment techniques effectively. They will also learn to develop and defend business cases and conduct improvement reviews and analyses. 

Module 5: Managing Organizational Change  

This module guides students through the fundamentals of Organizational Change Management (OCM) and its application in strategic direction and improvement planning. 

It concludes with students understanding the extent, nature, and benefits of OCM and the essential interfaces within the ITIL value chain. 

Module 6: Metrics, Indicators, and Reporting  

Exploring measurement and metrics, this module emphasizes the importance of measurement, reports, key success factors, and primarily, KPIs. Students will emerge with a functional understanding of applying measurement and reporting principles to direct and enhance planning and improvement initiatives, including defining supporting metrics and indicators. 

Module 7: Assessing Value Streams and Practices  

This module evaluates the distinctions between value streams and practices and their impact on strategic endeavors. 

By the end, students will know how to select and apply appropriate methods for directing, planning, and improving these elements. 

Module 8: Engaging Stakeholders and Communication  

Addressing stakeholders, communication, and feedback, this module covers the essential communication principles and change management techniques critical to strategic planning and improvement. 

Students will learn to effectively communicate and influence others and establish robust feedback mechanisms. 

Module 9: Dual Practice Exam Simulators  

These simulators recreate the testing environment of the official ITIL 4 Specialist: Direct, Plan & Improve exam, providing an excellent opportunity for students to assess and refine their knowledge. 

When ready, students can contact Good e-Learning to secure their FREE exam voucher. 

Module 10: Course Conclusion  

A brief module that marks the conclusion of the course and reviews key takeaways. 

The course is valid for 6 months. After your order you will receive instructions for logging-in to the training within 2-3 business days. If you would like to start later, please mention that in the ordering form.