ITIL® 4 Strategist: Direct, Plan & Improve (DPI) eLearning

• ITIL students aiming to reach the level of 'ITIL Master'

• Anyone hoping to pass the ITIL 4 Strategist: Direct, Plan & Improve (DPI) exam

• Continuous improvement managers, change managers, IT operations managers, enterprise architects, service designers, risk managers, compliance managers, cloud systems engineers, and similar roles

• Organizations wishing to adopt the best practices of ITIL DPI

• Managers seeking to become more qualified in ITIL in order to take on more responsibilities and higher-paying roles

What will you learn by taking this course?

• How to properly plan, review and improve products and services

• How to oversee organizational change and interface with Governance, Risk, and Compliance (GRC)

• How to create a 'learning and improving' IT organization

• How to apply the concepts covered in the course to real-world organizations

• Supportive and practical skills that can help with properly directing, planning, and improving organizational IT practices

• How Lean and Agile ways of working can be leveraged for an organization’s advantage

• Everything needed to pass the official ITIL 4 DPI exam

Learning Objectives

This introductory module introduces students to the course, showing them the course structure and outlining the learning outcomes.

Module 1 Learning Objectives

This module looks at the key concepts and definitions of ‘Direct, Plan and Improve’. Students will learn to differentiate key terms, including ‘vision’, ‘mission’, ‘methods’, ‘operating model’ and ‘scope of control’.

The module then goes on to discuss planning management at various levels, along with the roles of governance, compliance, and management.

Finally, it discusses value, outcomes, costs, and risks, as well as how they relate to direction, planning, and improvement.

Module 2 Learning Objectives

This module describes elements which are to be directed and planned, and how to use key principles and methods for direction and planning.

By the end of this module, students will know how to cascade requirements and goals, as well as how to define effective policies, controls, and guidance. Students will also know how to ensure that controls are sufficient, without being excessive. This will leave them with enough know-how to be able to place decision-making authority at the correct level.

Module 3 Learning Objectives

This module looks at Governance, Risks, and Compliance (GRC) and the principles and methods relating to it.

By the end of the module, students will be comfortable with identifying the purpose and role of GRC, as well as integrating the principles and methods into ITIL 4’s Service Value System (SVS).

The module also describes the role of risks and risk management, as well as how governance impacts DPI.

Module 4 Learning Objectives

This module examines the key principles and methods used to enable continual improvement for all types of improvements.

By the end of this module, students will know how to improve the SVS, as well as how to embed continual improvement at every level of the SVS. Students will also be familiar with assessment methods and objectives, as well as outputs, requirements, and criteria. Finally, students will know how to build, justify and advocate a business case, as well as how to conduct improvement reviews and analyze lessons learned.

Module 5 Learning Objectives

This module takes students through Organizational Change Management (OCM) and how it is applied to direction, planning, and improvement.

By the end of the module, students will understand the scope, nature and potential benefits of OCM, as well as how to establish effective interfaces across the ITIL value chain.

Module 6 Learning Objectives

This module looks at measurement, as well as reasons for focusing on measurement, metrics, reports, success factors and, most importantly, KPIs.

By the end of the module, students will have a practical understanding of how to use principles and methods of measurement and reporting in direction, planning and improvement. They will also be able to define indicators and metrics which can be used to support organizational objectives.

Module 7 Learning Objectives

This module examines the differences between value streams and practices, along with the impact these differences have on direction, planning and improvement.

By the end of the module, students will be able to select and utilize appropriate methods and techniques to direct, plan and improve value streams and practices.

Module 8 Learning Objectives

This module looks at stakeholders, communication and feedback. Students will learn about the key principles and methods used for communication and organizational change management. They will also come to understand how and why they are essential to direction, planning and improvement.

Finally, students will look at how to effectively influence and communicate with others, as well as how to establish effective feedback channels.

Module 9 Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Specialist: Direct, Plan & Improve examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the ITIL DPI exam, simply contact Good e-Learning to request your FREE exam voucher.

Module 10 Learning Objectives

This is a short module that sign-posts the end of the course.

The ITIL course on this page is offered by Good e-Learning, ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

The course is valid for 6 months. After your order you will receive instructions for logging-in to the training within 2-3 business days. If you would like to start later, please mention that in the ordering form.