ITIL® 4 Specialist: Drive Stakeholder Value (DSV) eLearning

• Organizations aiming to implement ITIL 4 DSV best practices to enhance stakeholder relationships. 

• Practitioners seeking to deepen their understanding of how the framework integrates with broader IT strategies. 

• IT managers responsible for managing the interface between IT teams and various stakeholders, including customers and clients. 

• ITIL 4 learners who are working towards completing the Specialist series of modules. 

• Service Level Agreement (SLA) Design: Learn the fundamentals of crafting effective SLAs that align with both service provider capabilities and customer expectations. 

• Managing Multiple Suppliers: Gain insights into the complexities of managing multiple suppliers, along with strategies for effective communication and relationship management to ensure service integration. 

• Customer and User Experience Design: Explore how to design compelling customer (CX) and user experiences (UX), including techniques for effective customer journey mapping. 

• Driving Stakeholder Value: Delve into strategies for driving stakeholder value, a critical component in the development, delivery, and continuous improvement of IT-enabled products and services. 

• Exam Preparation: Equip yourself with all the necessary knowledge and resources to successfully pass the official ITIL 4 DSV certification exam. 

 

This course is designed to prepare students to sit and pass the ITIL Specialist: Drive Stakeholder Value examination. In order to sit the exam, students must satisfy one of the following criteria:

• ITIL® 4 Foundation

 

Why take this course? 

• Good e-Learning is recognized as a ‘Market Leader’ in ITIL training, independently certified by Course Conductor, ensuring top-tier education quality. 

• The DSV course includes comprehensive knowledge checks and a practice exam simulator designed to help students effectively prepare for the ITIL DSV certification exam. 

• Every student receives a FREE exam voucher to facilitate their certification process (terms and conditions apply). 

• The course offers robust support and interactive learning materials, including slides and instructor-led audio, all developed in collaboration with seasoned ITIL experts. 

• This ITIL® 4 Specialist: Drive Stakeholder Value course is accredited by PeopleCert. 

 

Syllabus Information 

Module 0: An Introduction to ITIL 4 Specialist: DSV 

This module introduces the course's rationale and overall structure. It includes an overview of ITIL 4 DSV and introduces the subject matter experts. Students receive a comprehensive set of resources including a lesson plan, exam information, FAQs, refresher exercises for ITIL 4 Foundation, a toolkit, diagram pack, skills self-audit form, workbook, glossary, and a list of further resources. 

Module 1: Global Best Practice 

Learners explore key principles essential to ITIL DSV, setting the foundation for understanding global best practices in service management. 

Module 2: The Customer Journey 

This module focuses on identifying stakeholder aspirations, mapping customer journeys, identifying touchpoints and service interactions, designing customer journeys, and methods to measure and improve these journeys. 

Module 3: Explore 

Teaches how to identify service consumers and providers, their needs, describe and target markets effectively. 

Module 4: Engage 

Students learn the skills necessary to communicate and collaborate effectively, build and manage service relationships, manage suppliers and partners, and define service relationship types. 

Module 5: Offer 

Covers managing demand and opportunities, specifying and managing customer requirements, designing service offerings and user experiences, and selling and obtaining service offerings. 

Module 6: Agree 

Describes methods to agree and plan value co-creation, including negotiating and agreeing on services. 

Module 7: Onboard 

Details key transition, onboarding, and offboarding activities, different ways of relating with users, fostering user relationships, authorizing and entitling users to services, and preparing onboarding and offboarding plans. 

Module 8: Co-create 

Shows how to foster a service mindset, describe ongoing service interactions, and nurture user communities. 

Module 9: Realise 

Teaches how to realize service value in various settings, track value realization, assess and report value realization, and evaluate and improve customer journeys. 

Module 10: Practice Exams 

Provides practice exams to simulate the conditions of the official ITIL 4 Specialist: Drive Stakeholder Value examination, helping students assess their readiness. 

Module 11: Course Wrap-Up 

Concludes the course with final knowledge checks to ensure all students are prepared for the ITIL DSV examination. 

 

 

 

The course is valid for 6 months. After your order you will receive instructions for logging-in to the training within 2-3 business days. If you would like to start later, please mention that in the ordering form.