ITIL® 4 Specialist: Create, Deliver & Support (CDS) eLearning

• Organizations aiming to integrate ITIL 4 CDS best practices into their operations. 

• ITIL 4 students aspiring to achieve ITIL 4 Master certification. 

• IT managers looking to enhance their ITIL credentials to assume greater responsibilities and secure higher-paying positions. 

• ITIL learners focused on completing the ITIL 4 Specialist track of modules. 

• Explore how different value streams are constructed, tested, and implemented within a continual cycle of iterations and feedback, forming an end-to-end process. 

• Learn strategies for integrating various value streams to ensure cohesive service delivery. 

• Discover techniques for assessing service performance and applying methods aimed at enhancing service quality. 

• Understand practical applications of CDS to effectively plan and construct value streams and chains, thus creating, delivering, and supporting services that provide critical value. 

• Acquire all the knowledge necessary to successfully pass the official ITIL 4 CDS certification exam. 

This course is designed to prepare students to sit and pass the ITIL Specialist: Create, Deliver & Support examination. In order to sit the exam, students must satisfy one of the following criteria:

• ITIL® 4 Foundation

Why take this course? 

• GEL is recognized as a ‘Market Leader’ in ITIL training, independently certified by Course Conductor. 

• This course includes frequent knowledge checks and a practice exam simulator to aid in preparation for the ITIL CDS certification exam. 

• Every student receives a FREE exam voucher to cover the certification costs (terms and conditions apply). 

• Engaging and interactive training materials are provided, including videos and instructor-led audio, developed in collaboration with highly experienced ITIL experts. 

• This ITIL® 4 Specialist: Create, Deliver & Support course is accredited by PeopleCert.  

Syllabus Information 

Module 0 – Welcome to ITIL 4 Specialist: Create, Deliver and Support 

Get acquainted with the course's layout and resources, including an introduction to the subject matter expert, a navigation tutorial, and a detailed course guide covering exam information, FAQs, and a lesson plan. 

Module 1 – Professionalism in IT Service Management 

Delve into professionalism within IT service management, covering essential topics such as communication, organizational culture, and various operational methodologies. 

Module 2 – Using ITIL Practices and Value Streams to Effectively Create, Deliver and Support Services 

Learn to document and implement value streams that enhance organizational workflows, focusing on creating new services, supporting ongoing services, and restoring live systems effectively. 

Module 3 – Prioritization and Management 

Focus on techniques for prioritizing and managing work efficiently within an IT service management framework. 

Module 4 – Practice Exam 

Engage with a practice exam designed to mirror the format of the official ITIL examination, consisting of straightforward multiple-choice questions to test your knowledge of the Create, Deliver, and Support syllabus. 

Module 5 – Course Wrap-Up 

Conclude the course with directions to a course evaluation survey, recommendations for further learning through free trial courses, and links to useful social media resources. 

The course is valid for 6 months. After your order you will receive instructions for logging-in to the training within 2-3 business days. If you would like to start later, please mention that in the ordering form.