ITIL® 4 Specialist: Acquiring & Managing Cloud Services (AMCS) eLearning

• C-suite executives 

• Cloud architects and consultants 

• Procurement, capture, and bid managers focusing on cloud services 

• Seasoned and aspiring ITSM (IT Service Management) managers 

• PPM (Project Portfolio Management) professionals 

• Managers involved in IT direction and strategy 

• ITIL practitioners seeking to broaden their expertise 

• Utilizing cloud technologies to identify opportunities, manage risks, and achieve specific business outcomes. 

• Developing and aligning key elements of the cloud consumer journey within the ITIL 4 framework. 

• Gaining a practical understanding of how cloud technology and procurement processes can be integrated with business strategies across various levels of cloud maturity, sectors, or industries. 

• Aligning the cloud services user journey with core ITIL concepts, including the Service Value Chain (SVC) and Guiding Principles. 

• Evaluating cloud solutions and benefits using a vendor-neutral perspective. 

• Identifying, selecting, and delivering optimized cloud services effectively. 

• Implementing cloud services procurement and integration to enhance value co-creation. 

• Creating a comprehensive, customer-centric cloud procurement user journey for businesses. 

• Facilitating value co-creation through strategic procurement and integration of cloud services. 

• Preparing comprehensively to pass the ITIL 4 Specialist: Acquiring and Managing Cloud Services exam. 

Why take this course? 

• Good e-Learning has been recognized by Course Conductor as a ‘Market Leader’ in ITIL training 

• ITIL 4 represents the most current and widely adopted framework for effective IT service management (ITSM) 

• This ITIL cloud training course is accessible without prior completion of the Foundation exam and includes a thorough overview of the framework’s essential guidance and key concepts 

• Cloud services are increasingly vital to ITSM and the broader scope of business and IT strategy 

• This course instructs candidates on how to drive continuous and permanent improvements within an organization 

• Obtaining an ITIL certification greatly enhances professionals' potential for higher earnings and opens up new career opportunities 

• Designed to ensure success, this course prepares candidates to ace the ITIL 4 Specialist: Acquiring and Managing Cloud Services exam on their first try 

• It features a practice exam simulator and regular knowledge checks to aid exam preparation 

• Participants also receive a free eBook from PeopleCert 

• Every student is eligible for a FREE exam voucher, subject to terms and conditions. The ITIL® 4 Specialist: Acquiring & Managing Cloud Services course is accredited by PeopleCert. 

Syllabus Information 

Module 0: Welcome to ITIL 4 Specialist: Acquiring & Managing Cloud Services 

This initial module introduces candidates to the course's main features, including the learning plan, objectives, and structure. Candidates will receive a syllabus, diagram pack, glossary, further reading materials, and links for downloading essential framework publications. It also addresses frequently asked questions about the framework. 

Module 1: Understanding the Cloud 

Module 1 guides candidates through the basics of what the cloud actually entails, including cloud consumption and deployment models. 

Module 2: Explore: Can the Organization Benefit From Cloud? 

In this module, candidates explore the 'Explore' stage of the ITIL customer journey. It focuses on identifying the value of cloud services, crafting cloud strategies, and assessing the benefits, outcomes, costs, and risks associated with adopting cloud services in a business. 

Module 3: Engage: Meeting a Cloud Service Provider (CSP) 

Module 3 centres on the 'Engage' stage of the customer journey, teaching candidates about different types of cloud service providers and how to select the right one for an organization. It also discusses how to define cloud service requirements. 

Module 4: Offer: Selecting the Right Services and Service Provider 

This module introduces the 'Offer' stage of the customer journey, where candidates learn to calculate return on investment and construct viable business cases for cloud services. 

Module 5: Review Modules 1-4 

Module 5 provides a review session for the knowledge acquired in the earlier modules, incorporating a memory game on key terms and a concept checker for Modules 1-4. 

Module 6: Agree: Negotiating and Planning 

Focusing on the 'Agree' stage of the customer journey, Module 6 delves into forming cloud service agreements and understanding the shared responsibilities between cloud providers and customers. 

Module 7: Onboard: Moving to the Cloud 

Module 7 examines the 'Onboard' stage, discussing general considerations for onboarding users to a new service and common onboarding issues specific to cloud services. 

Module 8: Co-Create: Enabling Value 

In Module 8, the 'Co-Create' stage is explored, teaching candidates how to manage cloud service consumption and quality throughout the service lifecycle. 

Module 9: Realize: Measuring and Improving 

Module 9 addresses the 'Realize' stage, focusing on maintaining cloud services in a VUCA (volatility, uncertainty, complexity, and ambiguity) environment and applying continual improvement to cloud services. 

Module 10: Review Modules 6-9 

This module allows candidates to review the insights gained in Modules 6-9, featuring a memory game and a concept checker. 

Module 11: Practice Exams 

Module 11 provides two practice exams to help candidates familiarize themselves with the conditions of the certification exam and assess their readiness. One exam is provided by PeopleCert and the other by Good e-Learning, available online and in PDF format. 

Module 12: ITIL 4 Specialist: AMCS Wrap-up 

The final module offers a brief video detailing the next steps for candidates after course completion, helping them to transition from learning to application. 

The course is valid for 6 months. After your order you will receive instructions for logging-in to the training within 2-3 business days. If you would like to start later, please mention that in the ordering form.