Invoicing
We invoice for training at the time of registration/order. All prices are subject to applicable VAT.
Invoicing Fee
An invoicing fee of €12 + VAT will be added to all registrations and offers. The invoicing fee is charged per invoice. The fee does not apply to credit card payments made in the online store.
Terms of
cancellation
Registrations can be canceled free of charge within one month of registration, provided the cancellation is made at least five weeks before the start of the training/event.
If you are unable to attend, we recommend transferring your registration to a colleague at no additional cost. Participant substitutions can be made up until the start of the training. If no substitute can be found, you may transfer your registration once to another training or event of equal or lower value. This transfer must be made no later than two (2) weeks before the start of the training/event.
Courses of 1–5 days
If participation is canceled entirely at least two (2) weeks before the start of the training or event, we will charge an administrative fee of 15% + VAT of the participation fee. No refunds will be issued for cancellations made after this period. In case of illness, 15% + VAT of the participation fee will be retained to cover administrative costs.
Courses of more than 5 days
If participation is canceled entirely at least three (3) weeks before the start of the training or event, we will charge an administrative fee of 15% + VAT of the participation fee. No refunds will be issued for cancellations made after this period. In case of illness, 15% + VAT of the participation fee will be retained to cover administrative costs.
QA Trainings and Resold Courses
If participation is canceled entirely at least three (3) weeks before the start of the training or event, we will charge an administrative fee of 15% + VAT of the participation fee. No refunds will be issued for cancellations made after this period. In case of illness, 15% + VAT of the participation fee will be retained to cover administrative costs.
Webinars
Free webinars are not charged, and most webinars provide participants with access to the recording.
Invited Guests
Invited guest spots are limited, and we kindly ask invited guests to notify us of any cancellation at least five (5) weeks before the event. A no-show fee of €150 + VAT will be charged for unnotified absences to cover organizational costs. Guest invitations are personal and event-specific, and they cannot be transferred to another person. Please notify our customer service in writing of any cancellations or changes.
We reserve the right to make changes.