Information to participants
Here you will find answers to frequently asked questions, arrival instructions and our terms and conditions.
If you can’t find what you are looking for, you should contact our customer service via the chat service, by contacting info@tieturi.fi or calling 010 432 1000.
Arrival instructions
Starting Monday, October 21, 2024, our office will be located in Espoo’s Keilaranta, within the shared premises of Professio Group at Keilaranta 1 A, 02150 Espoo. From now on, our training sessions will be held in both Espoo’s Keilaranta and Helsinki’s Ruoholahti.
Our new addresses as of October 21, 2024:
Espoo
Address:
Keilaranta 1 A
02150 Espoo
You can find us at Keilaranta 1 Business Park in Espoo, beautifully located by the sea in Keilaniemi. You can find detailed arrival instructions here.
Helsinki
Address:
Meeting Park OASIS Ruoholahti
Itämerenkatu 14
00180 Helsinki
In Helsinki, our training facilities are located at Meeting Park OASIS Ruoholahti, conveniently accessible right next to the Ruoholahti metro station. You can find detailed arrival instructions here.
For those arriving by car, paid parking is available near both training locations.
FAQ
The easiest way to sign up is to click on the ”Ilmoittaudu” (sign up) button on the right side of the course description page or contact the chat service.
You can also sign up via e-mail by contacting info@tieturi.fi. Remember to specify the course that you wish to attend (course name and date) as well as precise company and invoicing details.
You can also sign up by calling +358 (0)10 4321 000.
Once the training is confirmed, you will receive an invitation via e-mail approximately one week in advance including some additional information on practical matters.
If the training has to be rescheduled, we will inform you along with any further details one week prior to the course. In the event of a sudden cancellation, e.g., if the trainer falls ill, we will call you.
You can also check confirmed courses on our website. All confirmed courses are marked with GO!
Please contact our customer service at info@tieturi.fi or call +358 (0)10 4321 000. We will ask you to provide a doctor’s note if you are unable to attend.
At Keilaranta, you can find parking spaces in the EuroPark parking garage next to the Keilaranta 1 Business Park. The entrance to the parking garage is from the yard of the adjacent building. Parking spaces are paid. You can find more information about EuroPark here.
In Ruoholahti, you can park in the P-Ruoholahti or Ruohopark parking garages, located about 150 meters from our training facilities.
Oh yes! Our PCs are connected to the internet, and if you are using your own device, you have the use of free Wi-Fi. The Wi-Fi password is available in all classrooms.
Training days start at 9 am and end around 4 or 4.30 pm. However, we recommend that you check the exact start and end dates of your course when registering and in the course confirmation message, as the timetable may vary.
The course fee includes breakfast, lunch, and coffee. Breakfast is available before the training day from 8.30 to 9.00.
We are doing our best to ensure that your training experience is a success, and we develop our operations based on the feedback we receive.
We will send a link to the feedback survey via e-mail during the last day of the course. We would greatly appreciate your response.
If you wish, you may discuss the course in person by contacting our customer service at info@tieturi.fi or calling +358 (0)10 4321 000 (weekdays 8 am–5 pm).
No. If computers are required for training, they will be available in class. If you wish, you may bring your computer with you, but please let us know in advance if you are planning on using your own computer for programming training. You can also utilize your own computer for reading advance material for all courses.
Participants of open training will receive an electronic course certificate by email within a week. You can download, print and share the certificate on social media if you wish. You will also receive instructions on how to use the certificate and the possibility to check and correct your data.
If you do not receive it or if you have any questions, you can ask our training coordinators by email at info@tieturi.fi. In your message, please mention which training course you have participated in (course name and date) and your contact details.
Terms of delivery
Invoicing
Participants of open training will receive a course confirmation approximately one week in advance of the training. We will be invoicing the course after this.
We will be invoicing company-specific tailored courses after they have been held.
We add the valid value-added tax to all our prices.
Invoicing Fee
A invoicing fee of 12€ (+ VAT 25.5%) will be added to all new registrations and offers starting from November 1, 2024. The invoicing fee is charged per invoice. The invoicing fee does not apply to credit card payments.
Terms of cancellation
Courses of 1–5 days
If you cancel the course less than 14 days before the start of the course, we will charge 50% of the course fee. If you cancel the course less than 7 days before the start of the course, we will charge the full course fee. If you fail to attend the course, we will charge you the entire course fee as well as the cost of any pre-ordered exams.
We reserve the right to make changes to the training offered by our international partners. We will contact you regarding these courses shortly after enrolment.
Courses of more than 5 days
If you cancel the course less than 21 days before the start of the course, we will charge 50% of the course fee. If you cancel the course less than 14 days before the start of the course, we will charge the full course fee. If you fail to attend the course, we will charge you the entire course fee as well as the cost for any pre-ordered exams.
QA courses and resale courses
You can cancel the course for free three weeks prior to the start of the course, at the latest. If you cancel the course 1–3 weeks before the start, we will charge you 50% of the course fee. If you cancel the course less than 7 days before the start of the course, we will charge the entire course fee.
Tests
The cancellation policy for VUE tests can be found on the VUE website.
Events
Any events subject to a fee are also subject to the same cancellation policy as our training.
You can cancel attendance to a free-of-charge event for free 24 hours prior to the event. If you fail to cancel and do not attend a free event, we will charge you 70 euros. There is no charge for free webinars and participants will be given recordings of most webinars.