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Mastering Exchange Online Administration

This three-day instructor-led course will provide delegates with the knowledge and skills to configure and manage Exchange Online, a key component of Office 365. In this course, delegates learn how to configure all aspects of an Exchange Online deployment, and also provides an overview of hybrid deployments for Exchange Online.

Training formats

Remote

Duration

3 days

Price

4606 €

Microsoft are migrating Compliance features and functionality from the ‘Classic’ Microsoft Purview compliance portal to the ‘new’ Microsoft Purview portal.

QA are rewriting all course materials and labs to the new Microsoft Purview portal. Updated courses will be available when the new Microsoft Purview portal is in General Availability or shortly after (likely to be Autumn 2024).

Overview

This three-day instructor-led course will provide delegates with the knowledge and skills to configure and manage Exchange Online, a key component of Office 365. In this course, delegates learn how to configure and manage all aspects of an Exchange Online deployment.

Please note this course is not suitable for delegates wishing to learn how to deploy a Hybrid Exchange Environment (On-Premise and Exchange Online integrated). Delegates wanting to have hands on exposure to planning and deploying a Exchange Hybrid Environment should attend the QA Deploying a Exchange Hybrid Environment course: QADEXHE (www.qa.com/QADEXHE).

Goal

At the end of this course you will have a deep understanding of the capabilities and administration of Exchange Online. You will be able to configure and manage Recipients, Mail Flow, Mailbox plans, Client Access Services (CAS) mailbox plans, Exchange Online compliance including DLP, eDiscovery and Archiving, Message hygiene, Exchange Online Protection, Defender for Office 365 Safe Attachments and Safe Links, , Client Access Policies, Troubleshooting and Monitoring Exchange Online.

Prerequisites

Basic understanding of 'cloud' concepts
Experience with Office 365 core components such as user IDs
Familiarity with Exchange and Outlook use
Experience with PowerShell
Experience with traditional collaboration methods such as email and file sharing

Whilst this is not a powershell course, as powershell is one of the core administrative tools within Microsoft 365 products - there will be powershell steps referenced within the course and used in the labs. Where powershell is used in the labs Students can either copy and paste the instructions, or in most exercises use a GUI alternative method (though sometimes a GUI alternative is not available). A high level understanding of what powershell is would be very beneficial, but not absolutely essential for this course.

Course Content

Module 1 – Introducing Office 365 and Exchange Online

Office 365 service overview
Office 365 is a dynamic service
Office 365 release preferences
Office 365 browser and system requirements
Office 365 subscription plans
Exchange Online service overview
Exchange Online limits
Exchange Online standalone plans
Lab 1.1a – Sign Up for an E3 Office 365 Trial
Lab 1.1b Optional – Upload Sample User Photos
Lab 1.2 – Review Upcoming Changes to Exchange Online

Module 2 – Exchange Online Management Tools

Exchange Online Admin Center
Exchange Online Permissions
Exchange Online PowerShell
Requirements for using PowerShell to manage Exchange Online
Connecting to Powershell Endpoints
Connecting to Exchange Online using PowerShell
Exchange Online PowerShell v2 Module
Exchange Online Protection (EOP) PowerShell
Lab 2.1 – Exchange Online PowerShell

Module 3 – Administering Exchange Online Recipients

Recipient types
Mailboxes
Creating User Accounts via the GUI
Bulk Import Users using a CSV file
Create an Azure AD User using PowerShell
Create a user using Azure AD V.1 PowerShell
Create a user using Azure AD V.2 PowerShell
Create a mailbox using Exchange Online Powershell
Deleting and Restoring Mailboxes
Soft deleting User Mailboxes
Hard-deleted user mailboxes
Microsoft 365 Inactive Mailboxes
Restoring user mailboxes
Configuring mailboxes
Mailbox e-mail addresses
Exchange Online Plusaddressing/Subaddressing
Default message size restrictions
Lab 3.1 Creating and Configuring Mailboxes
Creating and configuring groups
Exchange Online distribution groups
Lab 3.2 Creating and Configuring Distribution Groups
Mail enabled security groups
Lab 3.3 Creating and Using Security Groups
Creating dynamic distribution lists
Lab 3.4 Creating and Using Dynamic Distribution Groups
Group naming policies
Creating and configuring resources
Configuring Resources using Powershell
Creating a room distribution list
Lab 3.5 Creating and Using Resource Mailboxes
Creating and configuring contacts
Creating and configuring shared mailboxes
Lab 3.6 Creating and Using a Shared Mailbox
Creating and configuring address lists and address book policies
Address lists
Offline address books
Custom address lists
Managing address lists
Address book policies

Module 4 – Microsoft 365 Groups

Microsoft 365 Group building blocks
Guest access in Microsoft 365 Groups
Controlling Microsoft 365 Group Guest access
365 Groups PowerShell management
Controlling Microsoft 365 Group Creation
Obsolete Microsoft 365 Group expiration and removal
Microsoft 365 Group governance
Lab 4.1 Managing Microsoft 365 Groups

Module 5 – Exchange Online Organisation Sharing and Organisation Add-ins

Overview of sharing in Exchange Online
Organisation sharing in Exchange Online
Creating organisation relationships
Individual sharing in Exchange Online
Sharing and publishing calendars in Outlook 2016 and OWA
Organisation add-ins in Exchange Online
Adding new add-ins
Lab 5.1 – Managing Organisation Apps

Module 6 – Administering Exchange Online Security

Introducing security in Exchange Online
Role Based Access Control (RBAC)
RBAC role groups
Creating role groups
Configuring role groups
Exchange Online Roles
Management role scopes
Lab 6.1 Exchange Online RBAC
Exchange Online User roles
Role assignment policies
Changing the default assignment policy
Applying role assignment policies
Lab 6.2 Exchange User Management Role Assignment Policies
Outlook Web App (OWA) policies
Configuring the default OWA policy
Lab 6.3 OWA Policies

Module 7 – Mailbox plans and CASMailbox Plans

Mailbox plans
Editing mailbox plans
CAS mailbox plans
Editing CAS mailbox plans
Lab 7.1 Mailbox and CAS mailbox plans

Module 8 – Administering Exchange Online mail flow

Overview of mail flow
Mail Flow Rules
Creating Mail Flow Rules
Exchange Online Message tracing
Accepted domains
Remote domains
Connectors
Mail Flow Reports and Insights
Lab 8.1 – Transport Rules and Message Trace

Module 9 – Exchange Online Encryption and message revocation

Microsoft Purview Message Encryption
Microsoft Purview Message Encryption Configuration
Azure Rights Management Services (Azure RMS)
Microsoft Purview Message Encryption Recipient Experiences
Decrypting Attachments
Branding Encrypted messages
Branding/Advanced Configuration is not just for Branding
Microsoft Purview Message Encryption Integration with Data Loss Prevention (DLP)
Microsoft Purview Message Encryption Integration with Exchange Online Mail Flow Rules
Encrypted Mail Revocation
Microsoft 365 Sensitivity Labels
Lab 9.1 Microsoft Purview Message Encryption

Module 10 - Exchange Online compliance features

Microsoft 365 Compliance Center
Office 365 eDiscovery
Office 365 eDiscovery Cases
Office 365 eDiscovery tasks
Assign eDiscovery roles
Create eDiscovery cases
Add users to an eDiscovery case
Place content on hold
Exchange Recoverable items folder
Create and run content searches
Export search results
Lab 10.1 eDiscovery
Data Loss Prevention (DLP)
Office 365 DLP Policies
DLP policy templates
DLP locations
DLP Policy Settings – Conditions and Actions
DLP User Notifications
Email notifications
DLP Policy Tips
DLP reporting
Lab 10.2 Exchange Online DLP
Archive mailboxes
Moving messages to an Archive mailbox
Archive mailboxes integration with other Exchange Online features
Enabling and disabling Archive mailboxes
Configure Archive mailbox using PowerShell
Lab 10.3 Exchange Online archiving

Module 11 Exchange Online Threat Protection

Exchange Online Protection
Overview of Exchange Online Protection (EOP)
Exchange threat protection PowerShell
Exchange Online Protection, Microsoft Defender for Office 365 plan 1 and plan 2
Exchange Online anti-spam protection
Connection filters
Outbound spam policy
Verify spam policies are configured and working properly
Control automatic external email forwarding
Email forwarding rule alerts
Exchange Online Auto Forwarded Message Reports
Exchange Online Protection Spoof Intelligence
Enhanced email protection with DKIM and DMARC
DomainKeys Identified Mail (DKIM)
Domain-based Messaging and Reporting Compliance (DMARC)
Anti-phishing Policies
Office 365 antimalware protection
Antimalware policies
Office 365 Secure by default
Advanced Delivery for Phishing Simulations and Security Operations Mailboxes
Preset Security Policies
Configuration analyzer
Defender for Office 365 Safe attachments and Safe links
Defender for Office 365 Safe attachments
Defender for Office 365 Safe attachments for SharePoint, OneDrive and Teams
Quarantine in Defender for Office 365 for SharePoint Online, OneDrive for Business, and Microsoft Teams
Defender for Office 365 Safe attachments reports and alerts
Defender for Office 365 standalone
Defender for Office 365 Safe Links
Defender for Office 365 reports
Microsoft Security Center Reports
Lab 11.1 Microsoft Defender for Office 365
DANE & DNSSEC