ITIL® 4 Specialist: Create, Deliver & Support (CDS) eLearning
Effective IT management requires treating all elements as parts of an interconnected system. From design and build to testing, launching, operation, and support, IT-enabled products and services must be managed through a cohesive process to drive real and lasting value. The focus of ITIL® 4 CDS is to equip users with strategies to establish a continuous and integrated process for creating, delivering, and supporting IT services, aiming for ongoing value delivery to customers.
Exam Information
This course is meticulously crafted to equip students to successfully pass the ITIL Specialist: Create, Deliver & Support examination. Eligibility to sit the exam requires prior completion of the ITIL® 4 Foundation.
Included with this course is a FREE exam voucher, demonstrating our confidence that you'll excel on your first attempt!
Ensure your device is ready for the online examination, for detailed specifications and more information, please refer to the PeopleCert website.
Voucher requests are generally processed within two working days, though it may take up to five. Please remember to request your voucher within the course access period, which begins on the date of your purchase. For further assistance, refer the GEL Support & FAQs page.
ITIL4 Specialist: Create, Deliver and Support exam
- This is a multiple choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
- There is a time limit of 90 minutes to complete the exam
- The exam is closed book, with only the provided materials being permitted for use
- The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
- In countries where English is a second language, the time allocated for the exam is extended to 113 minutes
Partner Statement
The ITIL® 4 Specialist: Create, Devliver and Support course is provided by GEL, an ATO of PeopleCert.
Copyright Statement
ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.
Training formats
Online
Duration
14 hours
Price
719 €
Certificate
Kyllä
Target Audience
- Organizations aiming to integrate ITIL 4 CDS best practices into their operations.
- ITIL 4 students aspiring to achieve ITIL 4 Master certification.
- IT managers looking to enhance their ITIL credentials to assume greater responsibilities and secure higher-paying positions.
- ITIL learners focused on completing the ITIL 4 Specialist track of modules.
What will you learn?
- Explore how different value streams are constructed, tested, and implemented within a continual cycle of iterations and feedback, forming an end-to-end process.
- Learn strategies for integrating various value streams to ensure cohesive service delivery.
- Discover techniques for assessing service performance and applying methods aimed at enhancing service quality.
- Understand practical applications of CDS to effectively plan and construct value streams and chains, thus creating, delivering, and supporting services that provide critical value.
- Acquire all the knowledge necessary to successfully pass the official ITIL 4 CDS certification exam.
Prerequisites
This course is designed to prepare students to sit and pass the ITIL Specialist: Create, Deliver & Support examination. In order to sit the exam, students must satisfy one of the following criteria:
Contents of ITIL® 4 Specialist: Create, Deliver & Support (CDS) eLearning
Why take this course?
- GEL is recognized as a ‘Market Leader’ in ITIL training, independently certified by Course Conductor.
- This course includes frequent knowledge checks and a practice exam simulator to aid in preparation for the ITIL CDS certification exam.
- Every student receives a FREE exam voucher to cover the certification costs (terms and conditions apply).
- Engaging and interactive training materials are provided, including videos and instructor-led audio, developed in collaboration with highly experienced ITIL experts.
- This ITIL® 4 Specialist: Create, Deliver & Support course is accredited by PeopleCert.
Syllabus Information
Module 0 – Welcome to ITIL 4 Specialist: Create, Deliver and Support
Get acquainted with the course's layout and resources, including an introduction to the subject matter expert, a navigation tutorial, and a detailed course guide covering exam information, FAQs, and a lesson plan.
Module 1 – Professionalism in IT Service Management
Delve into professionalism within IT service management, covering essential topics such as communication, organizational culture, and various operational methodologies.
Module 2 – Using ITIL Practices and Value Streams to Effectively Create, Deliver and Support Services
Learn to document and implement value streams that enhance organizational workflows, focusing on creating new services, supporting ongoing services, and restoring live systems effectively.
Module 3 – Prioritization and Management
Focus on techniques for prioritizing and managing work efficiently within an IT service management framework.
Module 4 – Practice Exam
Engage with a practice exam designed to mirror the format of the official ITIL examination, consisting of straightforward multiple-choice questions to test your knowledge of the Create, Deliver, and Support syllabus.
Module 5 – Course Wrap-Up
Conclude the course with directions to a course evaluation survey, recommendations for further learning through free trial courses, and links to useful social media resources.
Schedule
The course is valid for 6 months. After your order you will receive instructions for logging-in to the training within 2-3 business days. If you would like to start later, please mention that in the ordering form.