ITIL® 4 Practitioner: Monitoring and Event Management eLearning

ITIL certification is particularly valuable for IT professionals dedicated to enhancing service management practices across various roles. Here’s how different roles can benefit from obtaining ITIL certification: 

• IT Service Managers or Consultants: These professionals can leverage ITIL 4’s comprehensive set of best practices, processes, and activities to effectively manage and continually improve IT services. This understanding helps optimize the service management lifecycle to better support business objectives. 

• IT Architects: By integrating ITIL 4 principles, IT Architects can design IT structures that are more manageable, operationally efficient, and aligned with business needs. This knowledge aids in creating robust architectures that support sustainable growth and adaptation. 

• IT Operations Managers: ITIL 4 provides strategies and operational frameworks that help these managers ensure that IT services are delivered efficiently and effectively. Emphasizing service stability and reliability, ITIL can guide operational activities and decision-making processes. 

• IT Auditors: For IT Auditors, ITIL 4 offers a benchmark for evaluating the efficacy of IT service management practices within an organization. This enables auditors to identify gaps and recommend improvements accurately. 

• IT Project Managers: Utilizing ITIL's framework enhances project management by incorporating proven service management practices into project activities. This can lead to more successful project outcomes and better alignment with overall business strategies. 

• IT Support Staff: Frontline support staff can use ITIL 4 to structure and streamline their workflow. ITIL’s guidelines on incident and request management help categorize, prioritize, and resolve issues more effectively, improving service quality and user satisfaction. 

• Quality Analysts: ITIL 4’s focus on continuous improvement is vital for Quality Analysts seeking to elevate the quality of IT services. The framework provides tools and methodologies for driving systematic improvements and tracking their effectiveness. 

• IT Suppliers and Contractors: Suppliers and contractors with ITIL 4 knowledge can align their services more closely with the IT service management needs of their clients. This alignment helps in fostering stronger client relationships and delivering value-added services. 

• Business Leaders and Executives: Even those at the executive level find value in ITIL 4, as it equips them with a clear understanding of how IT services are managed and how they can be enhanced. The common language and systematic approach of ITIL promote improved communication and alignment across different parts of the organization. 

ITIL certification enriches professionals with essential knowledge and skills, fostering an integrated approach to IT service management that is critical for supporting and realizing business strategies in a technologically driven world. 

• Fundamental Concepts of the Practice 

• Success Factors of the Practice 

• Processes within the Practice 

• Essential Roles and Competencies in the Practice 

• The Impact of Technology and Automation on the Practice 

• The Contribution of Partners and Suppliers to the Practice 

• The ITIL Capability Model 

Why take this course? 

• Good e-Learning stands out as an award-winning provider of online training and has been independently certified as a ‘Market Leader’ for ITIL training by Course Conductor  

• The ITIL Practice Manager syllabus provides a modern and comprehensive perspective on IT service management, making ITIL qualifications highly sought after by employers in the IT sector  

• The course has been developed with insights from leading experts, including authors of various ITIL 4 publications  

• Students of Good e-Learning benefit from free exam vouchers, covering the costs of the exam (terms and conditions apply)  

• This ITIL® 4 Monitoring and Event Management course is accredited by PeopleCert 

Syllabus Information 

Module 0: Welcome to ITIL 4 Monitoring and Event Management Practice  

This module provides an introduction to the course, outlining the main features, learning plan, aims, objectives, and overall structure. It includes a syllabus, diagram and tables pack, further reading materials, and links for downloading essential framework publications. This introductory module also addresses some of the most frequently asked questions about ITIL 4 Monitoring and Event Management Practice. 

 Module 1: Key concepts  

This module dives into the core concepts of the monitoring and event management practice, explaining its purpose, essential terminology, practice success factors (PSFs), and key metrics. These foundational elements are crucial for understanding how to apply the practice effectively within an organization.  

Module 2: Processes and people  

This module focuses on the three main processes of monitoring and event management: monitoring planning, event handling, and monitoring and event management review. It details the inputs, outputs, and key activities for each process, and discusses integration into the organization’s value streams. Additionally, the module explores the roles and responsibilities of individuals involved in the practice and their placement within the organizational structure.  

Module 3: Enabling the practice  

Module 3 expands on additional concepts that support the efficacy of monitoring and event management. It begins with automation and tooling strategies, offering recommendations for their implementation. The discussion then shifts to the role of partners and suppliers, the dependencies on third parties, and how these relationships support the practice. The module concludes with an exploration of capability criteria and how they aid in the development of practice capabilities, aligned with the ITIL guiding principles.  

Module 4: The practice exams  

This module contains two practice exams provided by PeopleCert, designed to simulate the actual certification exam environment. These tests are essential for assessing knowledge and preparation ahead of the final exam.  

Module 5: ITIL 4 Monitoring and Event Management Practice wrap-up 

The final module offers practical information on how to book the certification exam and highlights other relevant courses that might be of interest. This module is designed to provide participants with next steps and additional learning opportunities within the ITIL framework. 

The course is valid for 3 months. After your order you will receive instructions for logging-in to the training within 2-3 business days. If you would like to start later, please mention that in the ordering form.