ITIL® 4 Foundation eLearning

• Individuals eager to begin their ITIL training with an award-winning course provider. 

• Organizations planning to implement ITIL 4 best practices. 

• Professionals, either individuals or groups, interested in online ITIL training. 

• Team members and managers seeking a comprehensive understanding of the ITIL framework. 

• Aspiring candidates aiming to advance their careers in IT management. 

• Explore how the ITIL best practice framework enhances the efficiency, effectiveness, and quality of IT-driven products and services. 

• Gain an overview of the tools, methodologies, purposes, and key components that make up the ITIL framework. 

• Learn how ITIL’s guiding principles aid organizations in planning, creating, implementing, and continuously improving top-tier IT services. 

• Understand the ITIL certification pathway, including the specifics of the Managing Professional (MP) and Strategic Leader (SL) streams. 

• Discover how to integrate ITIL with other leading frameworks such as Lean, DevOps, and Agile, to optimize service management practices. 

• Acquire all the necessary knowledge to succeed in the official ITIL foundation certification exam. 

Why take this course? 

Good e-Learning stands out as an award-winning provider and has been recognized as a 'Market Leader' in ITIL online training by Course Conductor. This ITIL 4 course includes: 

• An updated and comprehensive approach to IT service management as outlined in the ITIL 4 syllabus. 

• Recognition of ITIL certifications as highly desirable by IT employers. 

• Development input from ITIL 4 book authors and leading industry experts. 

• A complimentary eBook from PeopleCert included with the course materials. 

• Preparation that ensures candidates are ready to pass the ITIL 4 Foundation exam on their first attempt. 

• Potential for significant salary increases; professionals with ITIL Foundation certification have an average base salary of about $100,000 (or £41,000) according to Payscale. 

• Free exam vouchers provided to Good e-Learning students, covering the costs of the ITIL Foundation exam (terms and conditions apply). 

• This ITIL® 4 Foundation course is accredited by PeopleCert. 

Syllabus Information 

Introduction to the ITIL 4 Framework 

This module offers a foundational understanding of ITIL 4, detailing the evolution of the framework and providing a comprehensive overview. 

Content Covered: 

• Introduction and evolution of ITIL 4 

• Overview of ITIL 4 best practices and the certification scheme 

• Comparison between ITIL v3 and ITIL 4 

• Objectives of the ITIL Foundation qualification 

• Target audience benefits and a practical case study 

Module 1: The Key Concepts of Service Management 

Explores fundamental definitions and concepts related to service management, including the creation of value through services. 

Key Topics: 

• Understanding value and co-creation 

• The roles of organizations, service providers, service consumers, and other stakeholders 

• Definitions of products and services 

• Nature of service relationships 

• Balancing outcomes, costs, and risks 

Module 2: The Guiding Principles 

Discusses the seven ITIL Guiding Principles which are pivotal to ITSM best practices. 

Principles Covered: 

• Focus on value 

• Start where you are 

• Progress iteratively with feedback 

• Collaborate and promote visibility 

• Think and work holistically 

• Keep it simple and practical 

• Optimize and automate 

 

Module 3: The Four Dimensions of Service Management 

This module addresses the holistic approach to service management through four dimensions. 

Dimensions Explored: 

• Organizations and people 

• Information and technology 

• Partners and suppliers 

• Value streams and processes 

Module 4: Service Value System (SVS) 

Focuses on integrating various components and activities within ITIL to facilitate value creation. 

Module 5: The Service Value Chain (SVC) 

Detailed look at the ITIL Service Value Chain and its six activities essential for delivering services. 

Module 6: Practice: Purpose and Key Terms 

Reviews the purposes and definitions of the 18 ITIL practices, emphasizing their implementation. 

Key Practices Include: 

• Continual Improvement 

• Information Security Management 

• Relationship Management, among others 

Module 7: Understanding the 7 ITIL Practices 

Provides in-depth insights into the seven critical ITIL practices. 

Focus Areas: 

• Continual Improvement 

• Change Control 

• Incident Management, and more 

 

 

2x Practice Exam Simulators 

Prepares candidates for the ITIL Foundation exam with two comprehensive practice tests, simulating the real exam environment. 

Wrap-Up 

Summarizes the course content, ensuring readiness for the ITIL Foundation exam. When ready, candidates can request a free exam voucher from Good e-Learning. 

 

The course is valid for 6 months. After your order you will receive instructions for logging-in to the training within 2-3 business days. If you would like to start later, please mention that in the ordering form.