ITIL®, IT ser­vice ma­na­ge­ment

ITIL® brings together best practices in IT service management and delivery (ITSM) to help organizations adapt to change. It is the world’s most popular framework for IT service management with 2 million certified professionals. 82% of Fortune 500 companies use ITIL and it is trusted e.g., by NASA, Microsoft, Shell and Disney. No wonder ITIL is so popular all over the world, and in Finland too it is being successfully applied in many organizations, large and small.  

The latest version, ITIL 4, was released in early 2019. It provides a practical and flexible framework for organizations’ journey towards a new, digital world by connecting people, digital and physical resources.  

ITIL 4 places more emphasis than the previous version on the technology world and on working with Agile, DevOps and digital transformation. The updated version is based on collaboration, transparency, automation, and holistic working. The core elements from previous versions that make ITIL so valuable are retained.  

See below for a short recording of what is new in the updated version. Instead of lifecycles, there are value chains, instead of 26 processes, there are 34 capabilities (practices), and there is a shift from a strict process approach to a more holistic view, including a greater focus on agility.  

ITIL 4 certification path

With the updated version, the certification path for service management professionals has also become much clearer.  

As shown in the diagram, ITIL 4 Foundation serves as the basis for all further levels.  

You can then choose between three paths to move higher up the career ladder as a service management professional. One path leads to the ITIL Managing Professional (MP) designation and another to the ITIL Strategic Leader (SL) designation, and the third, the latest option, to the ITIL Practice Manager (PM) designation.  

In the course description links below you can watch a short video that explains the purposes and situations for which the module is designed. The ITIL Managing Professional (MP) path consists of four modules:  

• ITIL(R) 4 Specialist: Create, Deliver and Support 
• ITIL(R) 4 Specialist: Drive Stakeholder Value 
• ITIL(R) 4 Specialist: High-velocity IT 
• ITIL(R) 4 Strategist: Direct, Plan and Improve (included in both paths)  

The ITIL Strategic Leader (SL) path consists of two modules:  

• ITIL(R) 4 Leader: Digital and IT Strategy 
• ITIL(R) 4 Strategist: Direct, Plan and Improve (included in both paths)  

The ITIL Practice Manager (PM) path is explained in more detail below the figure.

Tieturi is an Accredited Training Organization (ATO), ACCREDITED BY PEOPLECERT ON BEHALF OF AXELOS.  

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.