TAP: Creating Workflow Learning

The world of work is faster paced than ever before. There's so much going on that people can't remember everything and it's harder than ever to find the time to attend formal training courses.

Learning in the workflow means that people do not have to step away from their work to learn. Instead, they 'pull' the learning or support that they need and use it inside their work. Organisations are increasingly turning to workflow learning to provide high-quality resources to help improve and support performance and get a better return on their L&D investment.

Now, more than ever, it's essential to be able to provide solutions that employees can use to support and improve their performance without leaving their workspace.

Target audience

This course is designed for L&D heads, business partners, consultants, and instructional designers who want to provide relevant and effective workflow-based learning.

By the end of this course, learners will be able to do the following:

• Make the case for adopting workflow learning

• Implement an agile approach to developing just-in-time learning and support resources

• Produce a performance support resource

• Produce a piece of ‘just-in-time’ learning

• Explain how they would implement, curate, evaluate and maintain workflow learning resources

Assessment

Participants will provide documented evidence of how they have applied their learning to their work.

Part One: Getting started (prerequisites)

Before the workshop, there is an imporant pre course preparation document which will be marked as a milestone within QA's online platform. The participants will have to:

• Read the brief for the ‘Apply’ phase of the learning
• Establish their goals for the course
• Decide on a workflow learning project to work on in the course and in the 'Apply' phase and agree it with their line manager

Part Two: Three-day workshop

Day One: Foundations of workflow learning

• Why workflow learning matters
• Using an agile development approach
• Analysing the need and building the concept
• Designing the user experience
• Choosing delivery media

Day Two: Creating a performance support resource

• Production tools and platforms
• Planning performance support
• Understanding prototypes and testing
• Producing a prototype performance support resource
• Showcasing and testing the performance support prototype and feedback

Day Three: Developing just-in-time learning

• How to build a just-in-time learning asset
• Produce a prototype just-in-time learning asset
• Showcase and testing the just-in-time learning prototype and feedback
• Implementing, curating, evaluating and maintaining workflow learning
• Workshop wrap up and next steps

Part Three: Applying the learning at work

• Learners will have up to two months to further develop both prototypes for real-world implementation at work
• They will document the process using a template we provide
• The project work will be signed-off by their line manager and submitted to TAP for checking

Obtaining a digital badge

Upon completion of the steps in Part three a digital badge will be awarded.

If you have completed 9 or more days of TAP Training and been awarded the associated digital badges, you can claim a TAP Excellence badge by writing to qa.customerservice@qa.com