Certified Agile Service Manager (CASM®) eLearning

• Practice proprietors and procedure architects 

• Developers keen on enhancing process agility 

• Supervisors aiming to connect diverse practices and establish DevOps-oriented settings 

• Staff and supervisors accountable for engineering or enhancing procedures 

• Advisors steering clients through process enhancement and DevOps projects 

• Individuals overseeing process-related needs, guaranteeing process efficiency and efficacy, or optimizing process value 

• Understanding the essence of 'Agile' 

• The fundamental beliefs and tenets of the Agile Manifesto 

• Converting Agile ideologies and values into service management methodologies 

• Agile principles and associated methodologies like DevOps, ITIL, SRE, Lean, and Scrum 

• Application of Scrum roles, artifacts, and events in procedures 

• The dual components of Agile Service Management: Agile Process Enhancement and Agile Process Design 

• Comprehensive preparation for achieving success in the Certified Agile Service Manager (CASM) test 

Why take this course? 

• The CASM curriculum seamlessly merges IT Service Management methodologies with Agile concepts, equipping IT teams with enhanced speed and flexibility 

• CASM enables enterprises to deliver services swiftly and with heightened excellence 

• Leveraging Agile components, CASM facilitates the rapid generation of value-driven outcomes, resulting in accelerated ROIs 

• Emphasizing the integration of customer input in service development, CASM drives elevated client contentment 

• In addition to SRE, ITIL, Lean, Scrum, and DevOps, this online CASM training program encompasses various popular approaches and strategies 

• CASM bolsters risk mitigation and adaptability 

• FREE exam vouchers are offered by Good e-Learning with this course (Terms and Conditions apply) 

• There are no prerequisites for sitting this exam  

• This Certified Agile Service Manager (CASM®) course is accredited by PeopleCert. 

 

Syllabus Information 

Welcome to Certified Agile Service Manager  

Module zero provides an overview of the key components, study schedule, goals, objectives, and layout of this CASM online learning program. It includes a syllabus, visual aids, glossary, recommended readings, and a document with additional resources and links for downloading crucial framework publications. Additionally, it answers common queries related to the Certified Agile Service Manager (CASM) certification. 

 

Module 1: Introducing Agile Service Management  

Module 1 presents an overview of IT Service Management (ITSM), fundamental Agile principles, and the Agile Manifesto. It conducts a comparative analysis of ITSM and Agile to evaluate their alignment and synergy.. 

 

Module 2:  Agile Service Management 

Module 2 delves into the core principles of Agile Service Management and elucidates essential concepts like Agile Process Engineering and Agile Process Enhancement. 

 

Module 3: Leveraging Related Guidance   

Module 3 examines diverse strategies for service development and delivery, emphasizing the advantages of adopting a comprehensive, interdisciplinary approach to service design. The module also encompasses: 

• DevOps 

• ITIL 

• SRE 

• Lean 

• Kanban 

• Scrum 

 

Module 4: Agile Service Management Roles   

Module 4 delves into the three fundamental positions within an Agile service management team and emphasizes the significance of 'servant leadership' in Agile operations. The roles discussed in the module include: 

• The Agile practice owner 

• The Agile service manager 

• The Agile service team 

 

Module 5: Review: Modules 1-4 

This interactive module is crafted to assist learners in assessing their understanding of the concepts and terminology discussed in modules one to four. 

 

Module 6: Agile Process Engineering  

Module 6 delves into the intricacies of Agile process engineering, examining: 

• Agile processes 

• Micro process architecture 

• Service management architecture 

 

Module 7: Agile Service Management Artifacts  

Module 7 examines essential processes and artifacts utilized during the development of Agile services. These encompass: 

• The practice backlog 

• User stories and epics 

• The sprint backlog 

• Increments 

Module 8: Agile Service Management Events   

Module 8 delves into the process of crafting Agile services within a sprint. It commences with an examination of pre-sprint planning, proceeds to delve into the activities during a sprint, and concludes with the sprint retrospective. 

Module 9: Agile Process Improvement    

Module 9 delves into enhancing Agile processes. It elucidates the necessity for ongoing process enhancement, the utilization of process improvement reviews, and the significance of automation in process enhancement. 

Module 10: Review: Modules 6-9   

This interactive module is crafted to assist learners in assessing their understanding of the concepts and terminology discussed in modules six to nine. 

Module 11: Certified Agile Service Manager (CASM) Wrap-Up  

This module concludes the Certified Agile Service Manager (CASM) training program. Additionally, it includes a brief video detailing the exam booking process, as well as references to other pertinent courses. 

Module 12:  Practice Exams   

This module features two practice tests, one offered by the DevOps Institute and another developed by Good eLearning. 

The course is valid for 6 months. After your order you will receive instructions for logging-in to the training within 2-3 business days. If you would like to start later, please mention that in the ordering form.