Salesforce Associate Foundation

The Salesforce Associate Foundation Course is for Trailblazers with 0-6 months of Salesforce experience. This course provides foundational Salesforce knowledge including understanding what a Customer Relationship Management platform is, how its used and what business needs it solves, and how the Salesforce product suite can be used to transform and automate business teams and processes.

The course also prepares students for the Salesforce Certified Associate exam which validates and empowers those to prove they have the skills to build their Salesforce Career. With hands-on experience , setting up your Trailblazer id, and earning your first Trailhead badges, this course prepares you for building your expertise on the Salesforce platform.

The class includes one voucher to sit for the Salesforce Certified Associate exam (valued at $75 USD).

There are no specific pre-requisites for this course

Module 1 – Salesforce in Action

• Describe how companies use Salesforce
• Identify the approach to customising Salesforce

Module 2 - Salesforce navigation

• Identify where a user can locate necessary information and how to navigate the platform
• Understand where Salesforce customisation takes place

Module 3 – Object Relationship

• The relationships between the core standard Salesforce objects

Module 4 – Navigating the Salesforce Ecosystem

• Describe various resources available to support your learning around Salesforce.
• Identify the Salesforce Customer 360 product offerings, and appropriate times to use them.

Module 5 – Data Visibility

• Object Access
• Data Visiblity

Module 6 – Data Integrity

• Customising Salesforce
• Ensuring Data Quality

Module 7 – Reports and Dashboards

• Salesforce Reporting
• Dashboards

Module 8 – Roles and Careers within Salesforce

• Project Roles
• Salesforce Careers